Cheap Freebird Stores – Where every piece has a story, and every customer is part of our journey.

Our Commitment to Your Satisfaction

Howdy partner! At Cheap Freebird Stores, we’re committed to delivering authentic Western gear that fits your lifestyle as perfectly as a well-worn boot. But we understand that sometimes, things don’t work out as planned. That’s why we’ve crafted a returns and exchanges policy that’s as straightforward and reliable as our Western belts.

Just as we value the rugged reliability of our products, we stand behind them with a satisfaction guarantee. If your purchase doesn’t meet your expectations, we’ll make it right faster than a quick-draw in the Old West.

Return & Exchange Policy Details

Timeframe

We accept returns and exchanges within 15 days of you receiving your order. This gives you plenty of time to ensure your Western gear is exactly what you wanted.

Condition Requirements

To be eligible for a return or exchange, items must be:

  • In original condition with tags still attached
  • Unworn and unused
  • In original packaging
  • Accompanied by the original receipt or proof of purchase

Non-Returnable Items

To maintain the quality and hygiene of our personalized Western items, the following products cannot be returned or exchanged:

  • Final Call Collection items (as these are clearance products)
  • Hats from “The Hat Shop” (for hygiene reasons)
  • Any items that have been personalized, monogrammed, or custom-made
  • Items that show signs of wear or have been used

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error (such as shipping the wrong item or a defective product). We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

How to Initiate a Return or Exchange

Step-by-Step Process

  1. Contact Us: Email us at [email protected] within 15 days of receiving your order. Use the template below to ensure we have all the necessary information.
  2. Wait for Authorization: We’ll respond within 1-2 business days with a Return Authorization Number and instructions.
  3. Package Your Items: Securely pack the items you’re returning, including the original packaging and all tags.
  4. Ship Your Return: Mail your package to the address provided in your authorization email. Be sure to include the Return Authorization Number on your package.
  5. Confirmation: Once we receive and inspect your return, we’ll notify you of the approval or rejection of your refund or exchange.

Return Shipping Address

Cheap Freebird Stores
2377 Austin Secret Lane
MIAMI, US 33101

Please note: Do not ship returns to this address without first obtaining a Return Authorization Number.

Refund Information

Processing Time

Once your return is received and inspected (usually within 3-5 business days of arrival at our facility), we will process your refund. The timing of when you’ll see the credit depends on your payment method:

  • Credit Card (Visa, MasterCard, JCB): 5-10 business days
  • PayPal: 3-5 business days

Refund Amount

Your refund will include the cost of the returned items. Original shipping charges are non-refundable. If you selected free shipping on an order over $50, we’ll deduct the standard shipping fee ($12.95) from your refund.

For exchanges, we’ll ship the replacement item once we receive your return. If the exchange item costs more than your original purchase, we’ll invoice you for the difference. If it costs less, we’ll refund the difference.

Return/Exchange Request Template

To expedite your return or exchange request, please use the following template when emailing us at [email protected]:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Cheap Freebird Stores Team, I would like to request a [return/exchange] for my recent order. Order Information: – Order Number: [Your Order Number] – Order Date: [Date of Order] – Product(s) to Return: [Product Name(s) and SKU if available] – Reason for Return/Exchange: [Please provide details] I confirm that the item(s) are in their original condition with tags attached and have not been worn or used. Please provide instructions on how to proceed with my [return/exchange]. Thank you, [Your Full Name] [Your Email Address] [Your Phone Number – Optional]

Defective or Incorrect Items

If you receive a defective item or we shipped the wrong product, please contact us immediately at [email protected]. We’ll arrange for a prepaid return shipping label and expedite your replacement at no cost to you.

Questions?

If you have any questions about our returns and exchanges policy, don’t hesitate to reach out to our customer service team at [email protected]. We’re here to help you navigate the Wild West of online shopping!

We appreciate your business and thank you for choosing Cheap Freebird Stores for your Western lifestyle needs.